Accion is a global nonprofit committed to creating a financially inclusive world, with a pioneering legacy in microfinance and fintech impact investing. We catalyze financial service providers to deliver high-quality, affordable solutions at scale for the three billion people who are left out of – or poorly served by – the financial sector. For more than 50 years, Accion has helped tens of millions of people through its work with more than 90 partners in 40 countries. More at http://www.accion.org.
Global Advisory Solutions:
Accion’s Global Advisory Solutions (GLAS) team provides experienced operational and management support to help build sustainable and scalable companies focused on serving the financial needs of underserved individuals and small businesses. We strengthen our partners and maximize their impact by leveraging innovations in technology and financial services to lower costs and increase quality at scale.
GLAS is a global team of advisors with hands on experience and deep technical and managerial expertise in building and supporting a range of financial service providers (FSPs). We work with organizations in emerging markets across Latin America, Africa and Asia to help them plan, implement, scale and enhance technologies and business models that can reduce bottlenecks to and catalyze the growth of financial services. In addition to our advisory work with FSPs, we contribute to industry development through case study work and research, knowledge sharing, as well as training and capacity building activities.
GLAS is looking for a Digital Product Strategy (DPS) Director to represent Accion as a senior advisor to our clients, build client relationships and provide technical expertise in the design and implementation of digitally distributed, data driven, customer-centered financial products and services. Using a blend of design methods and tools such as design thinking, voice of customer (VOC), and data/business analytics, the DS Director will spearhead our efforts to help our partners develop digital products that truly reflect the needs of their customers and increase their financial capability. These products should have best-in-class UI/UX and be supported by behavioral economics principles.
Working as part of a global, cross-functional team, s/he will lead digital product development from discovery through implementation to support the customer growth strategies of our clients. The DPS Director will need to have a deep understanding of customer financial service needs and how technologies and other factors influence their perspectives, experience and decision making.
In this position you will be a key member of our Global Advisory Solutions (GLAS) team, leading GLAS’s strategy for and the management of our digital product strategy work. Collaborating closely with project team members, you will understand the needs of and advise FSPs on the design, implementation and scaling of their products and services to maximize the customer value offer and drive customer engagement and growth. Key responsibilities include:
Contribute to GLAS strategy and leadership
Identify and lead projects
Build GLAS capacity
Provide thought leadership