About Accion Microfinance Bank
Accion Microfinance Bank Nigeria is one of the leading microfinance institutions in Nigeria, serving Micro, Small and Medium Enterprises (MSMEs) and low-income customers. In the past decade, Accion MFB has distinguished itself through product innovation and customer service.
Accion MFB is accelerating its financial inclusion agenda by incubating a new, digital unit that will help increase the efficiency of its MSME customers and drive scale; through the smart use of digital technologies and channels, effective product design, strategic partnerships and innovative customer engagement approaches.
Reporting to the Chief Executive Officer, the Head, Digital Transformation will help drive the execution of the bank’s digital strategy, with a focus on delivering new digital products and services profitably; building a strong digital team and accelerating customer growth through improved customer experience and effective products. The role will work closely with the bank’s senior leadership team to overhaul the bank’s digital channels, implement risk management frameworks complementary to, and supportive of the digital transformation mandate.
Digital Strategy Development - in collaboration with the IT Head and Digital unit team leads, define and coordinate the digital team’s delivery calendar and digital roadmap to help drive business growth and planning. This includes:
Product Delivery Management and Change Management – managing the end-to-end design and commercial rollout of new digital products and services, including:
Internal Change Management and Capacity building— promoting cultural change and helping to build digital capabilities within the business; advocating for data-driven, user-centric product design and an agile product development approach. In addition s/he will:
General Competencies Required