Accion International

Specialist, Program Management and Operations, Global Advisory Solutions

Posted Date 3 months ago(5/7/2021 2:23 PM)
Job ID
United States, Remote


Accion's Global Advisory Soutions (GLAS) team is looking for a Program Management and Operations Specialist to support and develop strategies for communication and knowledge sharing and play a facilitator role within the GLAS leadership team. This position will also support key department-wide initiatives each year, ensuring high-quality project execution and a collaborative and supportive work environment.


This position reports directly into the Managing Director (MD) of the Global Advisory Solutions (GLAS) team and is a key part in creating an environment that is supportive, operates smoothly, meets its commitments and is on track to meeting the departments goals.  


About Accion: 

Accion is a global nonprofit committed to creating a financially inclusive world, with a pioneering legacy in microfinance and fintech impact investing. We catalyze financial service providers to deliver high-quality, affordable solutions at scale for the three billion people who are left out of — or poorly served by — the financial sector. For 60 years, Accion has helped tens of millions of people through our work with more than 170 partners in 55 countries. More at


About Global Advisory Solutions (GLAS):

We are a diverse and close-knit global team with one common social purpose: building a financially inclusive world for small businesses and low income households.  We are passionate about what we do – working with a wide range of financial service providers and other partners across the world to create to build sustainable businesses to achieve financial inclusion.  We enjoy solving problems, being exposed to new ideas, sharing information, and asking, “what if?” In this position, you will be in the center of it all. Working closely with the MD and our regional managers, you will be a key supportive team member for the GLAS leadership and collaborate with co-workers who are industry experts with diverse backgrounds, being part of a team that is shaping and challenging the industry. You will work to support our global program management efforts; lead our internal communications initiatives and collaborate with other teams to support external communications; oversee board and management reporting; contribute to industry engagements and GLAS thought-leadership efforts.


Why you should consider working with us:


We strive for impact. Everything that we do begins with an understanding of the end user customer, and how we can improve their access and usage of financial. We understand that to make lasting change we need to focus on creating viable solutions that will provide a lasting, positive impact on the customers we seek to serve. You will be a key part of our global program management office and be part of the teams and discussion groups that are developing innovative products and services to achieve this goal. 


We are ambitious AND promote a supportive work environment. We work hard but we have a lot of fun doing it together. We are an agile, action-oriented team with a high level of trust. As a member of our team, you will have an ambitious agenda, but you will get lots of support and learning opportunities from your managers and peers—in addition to regular learning events, an individual professional development benefit, peer brainstorm and review opportunities, as well as opportunities to contribute to thought leadership efforts. We also surround ourselves with people who have had different experiences and backgrounds to ensure creativity of thought and constant learning.


We are part of a powerful network. We are constantly learning and growing through our inter-regional knowledge exchange across our global teams and partners. You will get the opportunity to interact with and learn from an impressive global network.


Position responsibilities:

In this position you will need excellent project management skills and be comfortable working across regions and functions. We will expect you to use your analytical skills, be a proactive problem solver and take ownership of your work. As the Program Management and Operations Specialist, you will:

  • Work with the MD, developing and supporting strategies for improving department operations.
  • Prepare and manage annual department budget.
  • Organize team meetings and retreats.
  • Support our global program management efforts and the development of standard project management resources.
  • Support the GLAS performance metrics work.
  • Oversee onboarding process for new GLAS team members.
  • Facilitate our departmental internal and external reporting.
  • Serve as point person for external strategic communications and collateral.
  • Manage and grow our internal knowledge management efforts.
  • Contribute to our client and industry engagement by supporting thought leadership efforts, content development, and desk research.
  • Provide administrative support to the MD as needed.


Position qualifications:

  • Aptitude for interacting effectively with a variety of people at all levels, internally and externally, in an international and multi-cultural environment.
  • Strong leadership, interpersonal, and diplomatic skills
  • Demonstrated ability to handle sensitive information and exercise discretion.
  • Highly organized, and strong attention to detail; excellent project management and event planning skills.
  • Excellent communication skills, particularly written
  • Entrepreneurially minded; ability to work independently and proactively, and as a part of a highly collaborative team; quick learner; receptive and responsive to feedback.
  • Professional-level fluency in English required; additional language skills highly desirable (preferable Spanish and/or French)
  • Knowledge of/experience in virtual systems and tools a plus (e.g. Microsoft 365, Survey Monkey, Salesforce, Wrike)
  • Advanced MS Office skills, especially PowerPoint and Excel
  • Generally, 3 years of relevant experience, business operations, project management experience preferred.
  • Bachelor’s Degree in relevant field (e.g., economics, business, international development)
  • Interested in our mission and working globally.
  • Willingness to embody our values of excellence, respect and passion for social change.
    • Excellence: Accion staff should always put forth their best effort in all activities, strive for high quality of collective and individual performance; and demonstrate honesty and integrity at all times while in the workplace and while working on behalf of the organization.
    • Respect: Accion staff should value one another’s roles and responsibilities as much as their own, be encouraging, and value the diverse and unique perspectives of colleagues. They should honor obligations and commitments to each other and to external partners.
    • Passion for Social Change: Accion staff should be committed to making a difference in the lives of those less fortunate, value the greater good of the organization over personal gain, and promote a productive workplace by acknowledging the accomplishments of others. 


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