Accion International

Community Manager, Venture Lab

Posted Date 1 month ago(10/29/2021 5:13 PM)
Job ID
2190

 

Accion Venture Lab is looking for a Community Manager to add to our highly regarded Portfolio Engagement function, providing industry-leading support to our global network of founders. This person will build the early components of Venture Lab’s platform to serve over 60+ founders in our portfolio, and the broader inclusive fintech community, with a consistent and measurable slate of resources, connection points, and events.

 

The Community Manager will be joining a diverse team of global investing and operational experts that have invested in and supported over fifty early-stage fintech startups across five continents. Ideally, the Community Manager will be based in DC; however, this position can also be based remotely in the US Eastern Time zone. They will report to the Operating Partner of Accion Venture Lab.

 

The role is highly entrepreneurial, as it will require a combination of growing awareness of fintech trends, community building techniques, and quantitative/qualitative skills to assess program effectiveness. 

 

About Accion

Accion is a global nonprofit committed to creating a financially inclusive world, with a pioneering legacy in microfinance and fintech impact investing. We catalyze financial service providers to deliver high-quality, affordable solutions at scale for the three billion people who are left out of — or poorly served by — the financial sector. For nearly 60 years, Accion has helped tens of millions of people through our work with more than 160 partners in 55 countries. More at http://www.accion.org

 

About Venture Lab

Accion Venture Lab is a leading early-stage impact investor in inclusive fintech startups.  We believe that affordable, well-designed financial services enable economic growth and prosperity for underserved populations in the world.  Accion Venture Lab invests globally in the most innovative models and technologies delivering quality financial services to underserved households and small businesses with the potential to scale. Backed by commercial and impact investors since the launch of its third-party fund in 2019, Accion Venture Lab has invested in more than 55 early-stage startups that operate in 35 countries worldwide. Accion Venture Lab is a part of Accion, a global nonprofit committed to creating a financially inclusive world, with a pioneering legacy in microfinance and fintech impact investing. Accion catalyzes financial service providers to deliver high-quality, affordable solutions at scale for the three billion people who are left out of – or poorly served by – the financial sector. For 60 years, Accion has helped tens of millions of people through our work with more than 170 partners in 55 countries. For further information, visit https://www.accion.org/venturelab.

 

We have managed double bottom line funds focused on our mission of financial inclusion. We employ a rigorous sourcing and diligence process, investing in companies poised to take advantage of the investment themes we believe will be successful in the future, and by adding value in the form of strategic and operational support through our governance and portfolio engagement functions. Most importantly, we have created a model of social impact that many in our industry look to emulate. Since inception, our companies have helped bring financial services to 37 million underserved consumers and small businesses and they have, since our investment, gone on to raise nearly $1B in further capital to grow and scale. 

 

Why you should consider working with us:

 

We are pioneers in our spaceAs a leading global early stage investor for inclusive fintech, we have proven an ability to be catalytic and influence the industries we work in: impact investing, fintech, early-stage entrepreneurship. We exist to go places where others don’t, and we are not being afraid to make our perspectives known. 

 

We are curious seekers of new ideas.We are constantly trying to improve our work and gain insight to new innovations, new markets, and new ways of thinking. We focus on team learning and reflection and our entrepreneurial environment builds autonomy and ownership, so that we’re empowered to make decisions and shape our industry. We delve deep into wide-ranging topics related to fintech and economic development and, as the Community Manager you will be making a meaningful contribution to shaping our investment strategy and focus in the region. 

 

We get ambitious things done in a fun and collaborative environment.Accion Venture Lab is a place for creating lasting impact in the world. We are supportive and collaborative, energized by working as a team and working to support the broader ecosystem. As a member of our team, you will have an ambitious agenda, but you’ll get plenty of support from your managers and peers—in addition to regular learning events, an individual professional development benefit, peer brainstorm and review opportunities, as well as opportunities to collaborate with leaders in our field. 

 

We appreciate each other as people.We know that to grow we need to surround ourselves with people who have had different experiences and backgrounds to ensure creativity of thought and constant learning. In this position you will have a seat at the round table and can present and deeply discuss team research done by yourself and others in related subjects.  

 

We are part of a powerful network. Venture Lab is part of Accion, a global nonprofit committed to creating a financially inclusive world, with a pioneering legacy in microfinance and fintech impact investing. Accion catalyzes financial service providers to deliver high-quality, affordable solutions at scale for the three billion people who are left out of – or poorly served by – the financial sector. This role, in particular, is made possible through support from USAID, our partner in catalyzing investment toward financial inclusion.

   

Position responsibilities:

The Community Manager will focus on the following four key areas:

 

Foster Founder Connections: Develop and execute on a strategy to broadly serve Venture Lab portfolio company founders and operators. Find key topics of need within the founder network, build sustainable ways to connect one another, and facilitate a community of founders seeking to support one another in their efforts to promote financial inclusion.

 

Learning Experiences: Develop a slate of in-person and virtual events across the founder community to share intra-portfolio knowledge, Venture Lab expertise, and lessons learned from our Portfolio Engagement work. This role will also play a critical function in coordinating and structuring our annual, in person CEO Forum held annually in partnership with Quona Capital.

 

Share our Work as a Public Good: In coordination with Accion’s global communications and brand team, identify effective ways to share our knowledge with the broader fintech ecosystem, helping to further align our reputation with our strong impact and success. Build relationships with other ecosystem members to support delivery channels of our thought leadership.

 

User Engagement: Across all of these dimensions, use data, insights, and analytics to evaluate the most valuable mediums of communication, founder engagement, and support. This role should have their “finger on the pulse” of the Venture Lab founder community’s broader needs from a platform perspective.

 

  

Position qualifications:

Required

  • At least 4 years of relevant experience across management consulting, venture capital, or operating roles in an early-to-growth stage startup.
  • Demonstrated functional experience in community management, marketing, customer success, product management, or sales.
  • Experience working in emerging markets, particularly with startup founder communities.
  • Experience working with community-focused tools (e.g., Notion, Slack, Heartbeat, or others)
  • Passion for entrepreneurship and market-based solutions to help advance the Sustainable Development Goals (SDGs).
  • Strong research and analysis skills.
  • Ability to thrive in a dynamic, high performing team environment, and ability to work effectively with individuals from diverse backgrounds.
  • Outstanding relationship management skills and ability to earn the respect of Accion colleagues, investors, partners, and startup founders/operators.
  • Exceptional written and oral communication skills and ability to communicate data and insights in a structured fashion.
  • Interest in Accion’s mission and working globally, and Alignment with and embodiment of our team values.
  • Interested in our mission and working globally.
  • Willingness to embody our values of excellence, respect and passion for social change.
    • Excellence: Accion staff should always put forth their best effort in all activities, strive for high quality of collective and individual performance; and demonstrate honesty and integrity at all times while in the workplace and while working on behalf of the organization.
    • Respect: Accion staff should value one another’s roles and responsibilities as much as their own, be encouraging, and value the diverse and unique perspectives of colleagues. They should honor obligations and commitments to each other and to external partners.
    • Passion for Social Change: Accion staff should be committed to making a difference in the lives of those less fortunate, value the greater good of the organization over personal gain, and promote a productive workplace by acknowledging the accomplishments of others.

Preferred

  • Domain expertise in financial services and/or financial inclusion, particularly financial technology, payment systems, and/or innovative delivery models.
  • Experience with customer analytics and marketing tools, including social media tools. Surveying knowledge a plus.
  • Language skills beyond English.

This role may require occasional travel to portfolio companies, conferences, etc

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