Accion International

Director, Digital Product Solutions, Global Advisory Services

Posted Date 1 month ago(4/12/2022 1:09 PM)
Job ID
Accion Centro, Bogota


About Accion


Accion is a global nonprofit committed to creating a financially inclusive world, with a pioneering legacy in microfinance and fintech impact investing. We catalyze financial service providers to deliver high-quality, affordable solutions at scale for the three billion people who are left out of — or poorly served by — the financial sector. For nearly 60 years, Accion has helped tens of millions of people through our work with more than 160 partners in 55 countries. More at


About Global Advisory Solutions (GLAS)

We are a diverse and close-knit global team with one common social purpose: building a financially inclusive world for small businesses and low-income households.  We are passionate about what we do – working with a wide range of financial service providers and other partners across the world to create to build sustainable businesses to achieve financial inclusion.  We enjoy solving problems, being exposed to new ideas, sharing information, and asking, “what if?” In this position, you will be in the center of it all. Working closely with the MD and our regional managers, you will be a key supportive team member for the GLAS leadership and collaborate with co-workers who are industry experts with diverse backgrounds, being part of a team that is shaping and challenging the industry. You will work to support our global program management efforts; lead our internal communications initiatives and collaborate with other teams to support external communications; oversee board and management reporting; contribute to industry engagements and GLAS thought-leadership efforts.


Why you should consider working with us:


We strive for impact. Everything that we do begins with an understanding of the end user customer, and how we can improve their access and usage of financial services. We understand that to make lasting change we need to focus on creating viable solutions that will provide long-term, positive impact on the customers we seek to serve.  You will serve as a key member of both our advisory and resource development teams, developing and sourcing new partnerships and resources to develop the innovative products and services that will help achieve this goal.  

We are ambitious AND promote a supportive work environment. We work hard but we have a lot of fun doing it together. We are an agile, action-oriented team with a high level of trust. As a member of our team, you will have an ambitious agenda, but will work closely with colleagues across the organization.  We surround ourselves with people who have had different experiences and backgrounds to ensure creativity of thought and constant learning. 

We are part of a powerful network. We are constantly learning and growing through our inter-regional knowledge exchange across our global teams and partners. You will get the opportunity to interact with and learn from an impressive global network.


Position Summary 


Accion’s Global Advisory Solutions (GLAS) team is looking for a Director, Digital Product Solutions who will be responsible for spearheading the creation of innovative, customer-centric, and scalable financial solutions in emerging markets. Working as part of a global, cross-functional team, s/he will provide technical expertise in digital product development from discovery through implementation to support the customer growth strategies of our financial service provider (FSP) partners. 


The Director, Digital Product Solutions has a deep understanding of product design methods and tools, data/business analytics, digital distribution channels, behavioral economics, and UI/UX.  S/he will work on an array of financial products and services, including digitally-enabled supply chain finance, innovative credit and savings solutions, and disruptive payment channels and is passionate about re-imagining the delivery of financial products to underserved customers in today’s digital society.


The person in this position will be located in Bogota, Colombia. 


Position Responsibilities

Advise FSP clients on digital product strategy and design of innovative digital products

  • Drive digital product strategy, portfolio, and roadmap
  • In close collaboration with the client and GLAS project team, develop a comprehensive digital product strategy that considers market opportunities, customer behaviors, and business needs, and supports engagement and growth objectives.
  • Review product portfolio to ensure strategic alignment, clear value proposition, channel optimization and market fit. Lead customer understanding, segmentation, and prioritization to support product-fit and drive outreach and innovation.
  • Build a multi-year product roadmap that includes infrastructure, resourcing, and partnership requirements.

Lead the design and development of innovative digital financial products

  • Conduct internal, market and competitor analysis to assess business need and market opportunity and define data-driven solution hypotheses.
  • Support customer understanding through internal and external data analysis and human centered field research. Lead discovery and design workshops to surface product ideas and build use case scenarios, customer journey maps, and storyboards.
  • Develop integrated product concept – from UX/UI through to reporting and compliance – and lead definition of product features and associated business requirements. Leverage best practices in behavioral science to incorporate key design interventions that enhance user experience and drive usage. Develop, assess, and scale prototypes using agile product design methodologies.
  • Build product business cases and models to determine the feasibility of product ideas, including key performance indicators and other objective metrics.
  • Work across the organization to assess the impact of the product design and its functionality on existing platforms, infrastructure, resourcing, and processes. Collaborate with GLAS subject matter experts to deliver best-in-class recommendations and support to the partner team.
  • Develop the go-to-market strategy for the product, including channels optimization and data feedback loops.
  • Influence stakeholders through ongoing communication and advocacy to support change management and build cross-functional buy-in and commitment to a shared product vision.
  • Effectively define and manage project scope, budgets, and timelines, communicate project progress, and assess outputs ensuring the highest standards of quality for GLAS clients. Ensure that projects translate to measurable outputs aligned with project and business goals.

Contribute to GLAS strategy, business development, and thought leadership

  • Support the development and presentation of digital product strategy project proposals to clients and/or donors.
  • Actively participate in conferences, discussion forums, and other knowledge sharing and networking spaces to promote Accion and further our position as an industry thought leader.
  • Identify opportunities to develop and showcase GLAS learnings, insights and innovations resulting from our digital product strategy research and advisory projects.
  • Stay abreast of industry trends, best practices, and innovations in digital product development, providing input and guidance on implications for GLAS service offering and market positioning.


Position Qualifications

  • Bachelor’s degree in relevant area, required; master’s degree, preferred.
  • 10+ years of progressive professional experience in financial services and/or product development in emerging/low-income markets, including 5 years of relevant technical expertise developing digital products.
  • Demonstrated success working on B2C products.
  • Experience in a leadership role in one or more of the following: mobile money, digital payments, digital lending, human centered design for financial services, mobile banking, POS/card payments, agent banking, payment gateway, fintech for financial inclusion.
  • Experience leading digital product development projects in financial services in emerging markets; including conceptualization, UI and UX design, piloting, and scaling, and change management.
  • Track record of developing innovative and sustainable financial products that provide a world class customer-experience.
  • Well-versed in best practices in digital product development, including agile methodologies, design thinking, business model design, behavioral economics, and customer discovery
  • Ability to structure and scope complex problems and apply a range of analytical tools to develop solutions. Experience using customer data and business analytics to inform product development.
  • Fully bilingual in both Spanish and English. 

Travel Requirement

  • Ability to travel nationally and internationally (30%).


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