Accion International

Senior Director, Monitoring, Evaluation and Learning, Center for Financial Inclusion

Posted Date 1 month ago(5/24/2022 10:30 AM)
Job ID
Accion Washington, DC


About Accion:

Accion is a global nonprofit committed to creating a financially inclusive world, with a pioneering legacy in microfinance and fintech impact investing. We catalyze financial service providers to deliver high-quality, affordable solutions at scale for the three billion people who are left out of — or poorly served by — the financial sector. For nearly 60 years, Accion has helped tens of millions of people through our work with more than 160 partners in 55 countries. More at


About the Center for Financial Inclusion:

The Center for Financial Inclusion (CFI) was founded by Accion in 2008 to serve as an independent think tank on inclusive finance. We work to advance inclusive financial services for the billions of people who currently lack the financial tools needed to improve their lives and prosper.


Our role in the inclusive finance space is to identify learning gaps that could advance financial health of low-income people and undertake research and pilot testing to advance our collective understanding of what would drive progress.  In areas where there is clear evidence of what works, we collaborate with partners to advocate and embed learning into implementation and practices of partners.  We partner with all types of stakeholders – donors, investors, policymakers and providers – both in its research and pilot testing work as well as during its advocacy phase.


As part of our strategy, we focus on four thematic priorities: climate resilience and adaptation, women’s financial inclusion, consumer data opportunities and risks, and consumer protection. In addition, in light of COVID-19 and its enormous effects on the communities we serve, we have also added a dedicated workstream focusing on COVID-19 and the impacts on low-income people.


Position Summary 

The Director—Monitoring, Evaluation and Learning position will develop and implement CFI’s approach to monitoring, evaluation, and learning to better understand and optimize the impact of our work. The Director also plays a strong research and policy role at CFI, and contributes to our unique organizational culture.


Position Responsibilities 

Monitoring, evaluation, and learning

  • In close collaboration with the Vice President of Knowledge and Programs, design and implement a framework for monitoring, evaluation and learning (MEL) for CFI, as well as lead MEL support for CFI’s various programs and projects. This includes providing support and guidance to ensure robust and sound monitoring and evaluation approaches, establishing processes for goal setting and measuring progress, coordinating external evaluations, and producing reports and other materials for stakeholders.
  • Build a process and culture of continual organizational learning and adaptation.

Research and research project management

Insight generation

  • Help define areas of research that need attention and craft research questions within CFI that--if answered—will be considered insightful, novel, and actionable by the broader financial inclusion community.
  • Participate in Research and Development Committee
  • Drive research that is able to answer the question in a credible and methodologically sound manner.

Communication of insights for impact

  • Co-lead the development of influence strategies and campaigns with the communications team.
  • Frame learning questions and insights in an actionable manner—and aligned with clearly articulated influence strategies and theories of change— across a broad array of knowledge products to drive stakeholder action in a measurable manner.
  • Represent CFI as a thought leader at high-level industry convenings on specialized financial inclusion issues.

Program management

  • Manage project portfolio by driving results, resolving complex issues, practicing fiscally sound budget planning and management, managing consultants and contractors with minimal oversight (including making scope and workplanning decisions for consultants and contractors), and managing relationship with all stakeholders (including donors, other Accion stakeholders, and CFI management); may include overseeing and managing a team.
  • Make recommendations that have significant organizational wide impact. 

Organizational culture (includes mindsets and behaviors)

  • Help lead a culture that attracts and retains top talent, and ensures a high performing, respectful, and inclusive work culture; a culture in which all staff:
    • 1) reach their full potential as learners, unorthodox researchers, and thought leaders
    • 2) work effectively with each other by sharing ideas, brainstorming, and co-developing knowledge products
    • 3) feel accountable for results and impact 
    • 4) strive and achieve excellence.

This position may require travel on a regular basis (<25%)




Position Qualifications 

  • Generally 12+ years of relevant experience 
  • Significant record of thought leadership and programmatic track record in monitoring and evaluation, general financial inclusion, and one of CFI’s thematic priorities
  • Understanding of organizational objectives and programs; able to move from detail to a strategic view
  • Demonstrated record of sound situational awareness/judgement
  • Superior judgement/knowledge with the ability to lead a project from conception through its end
  • Demonstrates awareness of broader business, legal and reputational risks and acts to mitigate them
  • Advanced project management experience.
  • Ability to influence leaders of the organization
  • Typically holds an advanced degree in appropriate technical or functional field
  • Interested in our mission and working globally.
  • Willingness to embody our values of excellence, respect and passion for social change.
    • Excellence: Accion staff should always put forth their best effort in all activities, strive for high quality of collective and individual performance; and demonstrate honesty and integrity at all times while in the workplace and while working on behalf of the organization.
    • Respect: Accion staff should value one another’s roles and responsibilities as much as their own, be encouraging, and value the diverse and unique perspectives of colleagues. They should honor obligations and commitments to each other and to external partners.
    • Passion for Social Change: Accion staff should be committed to making a difference in the lives of those less fortunate, value the greater good of the organization over personal gain, and promote a productive workplace by acknowledging the accomplishments of others. 


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