About Accion:

Accion is a global nonprofit on a mission to create a fair and inclusive economy for the 1.6 billion people who are failed by the global financial system. We develop and scale responsible digital financial solutions for small business owners, smallholder farmers, and women, so they can make informed decisions and improve their lives. Through targeted investment strategies, advisory solutions, and expert thought leadership, we work with local partners to develop and scale cheaper, more accessible, and customer-friendly financial solutions. Since 1961, Accion has helped build 285 financial service providers serving low-income clients in 77 countries, reaching 478 million people. More at https://www.accion.org.

Position Summary:

The HR Operations Manager will serve as a hands-on HR generalist supporting our offices in Mumbai and Bangalore with approximately 50 employees, responsible for managing the full employee lifecycle and ensuring compliance with Indian labor laws and internal HR policies. This role partners closely with leadership and global HR colleagues to deliver consistent, compliant, and employee-centered HR operations across onboarding, offboarding, benefits administration, compensation support, employee relations, policy and contracts management.

The ideal candidate brings strong knowledge of Indian employment regulations, excellent operational rigor, and a collaborative approach to supporting employees and managers. The role requires a practical, detail-oriented HR professional who is comfortable operating independently, partnering closely with managers, and supporting a dual-entity environment.

This is a hybrid position based in Mumbia, India.

Primary Responsibilities:

HR Operations & Employee Lifecycle

• Manage end-to-end onboarding and offboarding, including employment documentation, background checks, statutory registrations, system access coordination, and offboarding processes.
• Prepare and maintain employment agreements, fixed-term contracts, and contract amendments for both nonprofit and investment entities.
• Maintain accurate employee records and HR files in compliance with internal controls and local regulations.

Benefits & Statutory Compliance

• Partner with Finance on monthly payroll to ensure accurate and timely processing and benefits administration.
• Serve as the local point of contact for employee payroll and benefits questions.
• Support Finance in any statutory audits, due diligence requests, and labor inspections as required.

Policy, Handbook & Legal Compliance

• Monitor changes in Indian labor and employment laws and proactively assess the impact on HR policies, contracts, and practices to maintain the India Employee Handbook.
• Ensure compliance with applicable laws, including Shops & Establishments, Payment of Wages, Gratuity, Maternity Benefit, and POSH.
• Support POSH compliance activities, including Internal Committee coordination and required documentation.
• Partner with global HR and legal counsel on employment-related matters as needed.

Compensation & HR Administration

• Support compensation administration, including salary benchmarking, internal equity reviews, and annual compensation changes.
• Conduct compensation analysis to support hiring offers, promotions, and adjustments, ensuring alignment with internal equity and market benchmarks.
• Prepare compensation-related documentation for new hires, promotions, and adjustments.
• Partner with global HR and Finance teams to support annual compensation reviews, merit cycles, and budget planning.

Employee Engagement & Manager Support

• Act as a trusted point of contact for employees on HR policies, workplace concerns, and general HR inquiries.
• Support managers with performance discussions, and employee relations matters, ensuring proper documentation and compliance and escalating complex matters as appropriate.
• Assist with investigations and issue resolution as requested.

Cross-Entity & Global Collaboration

• Support HR needs across both nonprofit and investment entities, ensuring correct employee classification and entity alignment.
• Partner closely with global HR, Finance, and Legal teams to ensure consistency with global standards while meeting local requirements.
• Support employees hired through Employer of Record (EOR) partners in select African countries, coordinating onboarding, offboarding, and ongoing HR operations in partnership with global HR and external providers.

Position Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 8+ years of Human Resources generalist experience in India, with some management experience preferred.
• Prior experience working in a US-headquartered, global organization with a matrix structure, supporting cross-regional stakeholders and global HR frameworks.
• Strong working knowledge of Indian labor laws and statutory requirements.
• English language proficiency skills, both oral and written, required.
• Experience supporting small teams, startups, or lean organizations preferred.
• Exposure to nonprofit, financial services, or investment environments is a plus.
• Willingness to embody our values of excellence, respect and passion for social change.

Travel Requirements:

• Some travel between offices in Bangalore and Mumbai required.
• 1-2 international trips per year.

Accion is an equal opportunity employer. We are committed to a diverse and inclusive workplace culture. Accion seeks qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, change of sex or transgender status, or any other basis protected by law. Accion is committed to providing reasonable accommodations to applicants with disabilities.